Contacting us in an emergency
Emergency contact information is available in the event of an emergency when you're unable to contact your local branch team.
Edward Jones thoroughly plans and prepares for emergency situations such as natural disasters, power outages and other business disruptions. If a situation like this occurs and you are unable to reach your local branch team, use the following resources for assistance.
Client relations
Call (800) 441-2357
7 a.m. – 5:30 p.m. CT (Monday - Friday)
Only if your Edward Jones team is unavailable, contact Client Relations to place an urgent trade or for assistance with an urgent account-related question.
Edward Jones Online Access
You can use Online Access to transfer funds, deposit a check (app only), e-sign documents, pay bills (web only) and access account documents. Download the free Edward Jones mobile app from the App Store or Google Play. Please Note: You cannot place trades in Online Access. To do so, call Client Relations.
Headquarters
Call (314) 515-2000
7 a.m. – 6 p.m. CT (Monday – Friday)
Contact the switchboard operator to be connected to an Edward Jones branch office or headquarters associate.